Frequently Asked Questions & Policies
Orders & Shipping
Q: How long does it take to process my order?
A: Processing times vary by product. Estimated processing times will be provided when applicable. Premade items: 1-4 business days; commission pieces take longer.
Q: Do you ship internationally?
A: Yes! I ship internationally.
Q: Will I receive tracking information?
A: If tracking is included with your shipping method, tracking information will be provided once your order has shipped.
Q: What happens if my package is delayed or lost?
A: Once an order has shipped, delivery is handled by the carrier. Please contact me if you need help with a delayed or lost package.
Custom Commissions
Q: Do you take custom commissions?
A: Yes! I love working on custom projects. Because I work two jobs, commissions may take longer to complete. Please contact me for a quote on a custom suit or part!
Q: How long does a fursuit take to make?
A: Depending on the complexity and design, fursuits typically take 1–3 months when working full-time. Your estimated timeframe will be provided with your quote. If you have a deadline, please let me know and I'll do my best to accommodate it.
Q: Can I request a custom 3D-printed item?
A: Yes! Please contact me and we can discuss your idea and the details.
Product Care
Q: How do I clean and care for my item?
A: Please refer to the Cleaning & Care Guide provided with your order or available on the website.
Q: Will my item look exactly like the photos?
A: Small variations may occur, especially with handmade products. These differences are part of what makes each piece unique.
Returns & Orders
Q: Do you accept returns or exchanges?
A: Please see the Return & Exchange Policy for full details. Some items may not be eligible for returns or exchanges.
Q: Can I cancel or change my order?
A: Please contact me as soon as possible. Changes or cancellations may not be possible once an order has entered production or shipped.
Q: What if my order arrives damaged or I receive the wrong item?
A: Please contact me as soon as possible with your order information and photos of the item and packaging so I can help resolve the issue.
Customs & Import Fees
Q: Are there customs or import fees?
A: International orders may be subject to customs duties, taxes, or other fees. Customers are responsible for any fees charged by their country's customs authority.
Q: What about U.S. orders?
A: U.S. orders may be subject to customs duties or import fees. Customers are responsible for any applicable fees. Customs-related delays are outside of my control.
Other Questions
Q: What payment methods do you accept?
A: Available payment methods will be shown during checkout.
Q: I have another question. How can I contact you?
A: Feel free to contact me through the Contact page. I'm happy to help!
Cleaning Guide
Once purchasing a fursuit you will be sent a cleaning guide with detailed cleaning instructions!
Policies
Return & Exchange Policy
I want you to be happy with your purchase! If you need to return or exchange an item, please review the policy below.
Returns & Exchanges
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Returns and exchanges are accepted within 14 days of delivery.
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The customer is responsible for all return shipping costs.
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Items must be returned in their original condition and packaging.
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Return shipping should include tracking when possible. I am not responsible for items lost or damaged during return shipping.
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Once the returned item is received and inspected, your refund or exchange will be processed.
Cancellations
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Orders may be cancelled on the same day they are placed.
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After the day of purchase, orders cannot be cancelled once processing has begun.
Custom Orders
Due to the personalized nature of custom-made items, custom commissions may not be eligible for returns or exchanges. Please contact me if you have an issue with a custom order, and I will do my best to work with you.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please contact me as soon as possible with photos of the item and packaging. I'll work with you to resolve the issue.
Product Care
Customers are responsible for following the provided cleaning and care instructions. Improper care, cleaning, storage, or use may result in damage that is not covered by the shop's return or exchange policy.
Website Content
All photos, artwork, designs, descriptions, logos, and other original content on this website belong to the shop and may not be copied, reproduced, or used without permission.
Changes to These Terms
These Terms & Conditions may be updated from time to time. Any changes will be posted on this website.